Refund Policy

Effective Date: July 22, 2026

1. Scope

This policy applies to Reelify subscriptions, credit-pack purchases, and credits used during video generation. Payments are processed by Creem as Merchant of Record.

2. Failed Generations and Credit Returns

If a video generation fails because of a Reelify system error, the credits used for that generation will be released or returned automatically. Failures caused by unsupported inputs, content that violates our usage rules, or user-side actions are generally not eligible for a credit return.

3. Subscription and Credit-Pack Refunds

To request a refund for a subscription or credit pack, contact us within 7 calendar days of purchase. Purchases for which credits or services have been materially used or consumed are generally not eligible, except where required by applicable law.

4. Generally Ineligible Requests

• Requests made after 7 calendar days when a refund is not required by law.
• Purchases for which credits or services have been materially used or consumed.
• Issues caused by violating the Terms, misusing the Service, or user-provided inputs.
• A change of mind based only on subjective preference about a normally completed generation.

5. How to Request a Refund

Email support@reelify.info with your account email, order or transaction ID, and the reason for your request. We may request reasonable additional information to verify the order and usage.

6. Processing Method and Timing

Approved monetary refunds are processed by Creem to the original payment method. Posting time depends on the payment provider and your bank. Unused credits associated with a refunded order may be removed after the refund is completed.

7. Statutory Rights

This policy does not limit mandatory rights available under applicable consumer-protection law. If this policy conflicts with applicable law, the law controls.

8. Contact Us

For refund or billing questions, email support@reelify.info.